FAQ
Answers to common questions about our lab-grown diamonds, made-to-order production, shipping and returns. If you don’t see your question here, email support@mississijewelry.com.
Diamonds & Gemstones
Are MISSISSI diamonds lab-grown?
Yes. Our diamonds are lab-grown diamonds. For colored gemstone pieces, the stone type and color are stated on each product page. For example, the rubies in our ruby designs are lab-grown, not natural rubies.
What does the carat weight in a product title refer to?
Unless a listing says “CTW,” “total” or “each,” the carat weight refers to the center stone only. Accent and side stones are not included in that number.
What color and clarity are your white lab-grown diamonds?
Our standard specification for the white center (main) diamond is E color and VVS clarity. This specification applies to the main diamond only (on designs with two main diamonds, such as stud earrings or Toi et Moi rings, to each main diamond); small accent, pavé and side diamonds are not individually graded unless the product page says otherwise. For a different center-diamond specification, contact us for a personalized quote.
Do your diamonds come with an IGI report?
Many of our white lab-grown diamond designs include an IGI grading report for the center diamond. The IGI report covers the center diamond only (on designs with two main diamonds, each main diamond has its own report), not accent or side stones. Report availability is product-specific: each product page states whether a report is included, and you can ask us to confirm it in writing before you order.
Are the product images photos of the finished jewelry?
No. Our product images are AI-generated design renderings that illustrate the intended design. They are not photographs of a finished piece, and stone appearance, proportions on the hand and packaging may differ. For many designs, after payment our team can share videos of available center-diamond options for your confirmation before production.
Metals, Sizing & Customization
Which metals can I choose?
Most designs are offered in solid 14K or 18K gold, with platinum (PT950) available on selected designs. The metal options available for each design are shown on its product page, and the option you select determines the metal used for your order.
What ring sizes are available?
Many of our ring designs are offered in US sizes 4–11, including half sizes. The sizes available for each design are listed on its product page. For an unlisted size, contact us before ordering. Not sure of your size? See our Ring Size Guide.
Can my ring be resized later?
Resizing depends on the finished setting, so please confirm feasibility with us before ordering. Some designs, such as full-eternity bands, have limited resizing options because diamonds continue around the band. Rings resized specifically for you are not eligible for non-quality returns where permitted by law, so we recommend confirming your size before you order.
Can I request a custom design or engraving?
Yes. Send a reference photo, product link or description, along with your budget, ring size (if known) and delivery country, to support@mississijewelry.com or through our Customization page. We will confirm feasible options, specifications, pricing and estimated preparation time before you order. Engraving, an unlisted size and selected design adjustments can be discussed before ordering.
Where is my jewelry made?
Our design and manufacturing workshop is in Shenzhen, China. Each piece is made to order, and the finished piece is inspected against your confirmed order details before dispatch.
Orders & Shipping
Are your pieces made to order?
Yes. Our pieces are made to order. We confirm the design, metal, ring size and any personalization first, and production begins after your order details are confirmed.
How long does it take to receive my order?
Orders have an estimated preparation period of 15 days before dispatch. Carrier transit time is additional and depends on the destination, carrier and customs clearance. This is an estimate, not a guaranteed shipment or delivery date, so please ask us to check your preferred date before ordering.
How much does shipping cost?
Standard shipping is complimentary to destinations available at checkout. Some destinations may be unavailable because of carrier, legal or customs limitations.
Are customs duties and import taxes included?
No. Customs duties, import taxes, VAT, customs-clearance or brokerage fees and local charges are the customer’s responsibility unless checkout expressly states otherwise.
Will I receive tracking information?
Yes. Tracking information is provided when available. Carrier tracking may not update immediately after dispatch. If a shipment appears lost, email support@mississijewelry.com with your order number and we will open an investigation with the carrier.
Can I cancel my order?
You can cancel for a full refund within 24 hours after payment, but only if production has not started. Production starts when stone selection, material sourcing, CAD or design work, sizing, engraving, personalization or physical manufacturing begins. Email support@mississijewelry.com with your order number as soon as possible. We do not charge a cancellation fee.
Returns & Issues
What is your return policy?
Eligible non-custom, non-personalized items may be returned within 14 calendar days after delivery if they are unworn, unused, unaltered, not resized, undamaged and returned with the original packaging and included documentation. Email support@mississijewelry.com first: we must issue written return authorization and instructions before you ship anything back. The customer pays ordinary return shipping, and there is no restocking fee. After the item is received, inspected and approved, the refund is issued to the original payment method. See our Refund Policy for full details.
Can I return a custom, resized or engraved piece?
Pieces made to your specifications, resized specifically for you, engraved, personalized or otherwise customized are not returnable or exchangeable for non-quality reasons, where permitted by law. This does not apply to a verified defect, a wrong item, shipping damage or a mandatory consumer right.
Do you offer exchanges?
We do not offer direct exchanges. An eligible non-custom item must be returned and inspected under our Refund Policy. After the return is approved, you may place a new order.
What if my order arrives damaged, wrong or with a quality issue?
Notify us within 48 hours after delivery if shipping damage is visible, and keep the product, all packaging and the shipping label. Contact us within 7 calendar days after delivery for a visible quality issue or if the item does not match your confirmed order. Email support@mississijewelry.com with your order number, a description and clear photos (and video, where useful). After verification, we will arrange an appropriate repair, replacement or refund and pay reasonable authorized return-shipping costs.
Do your pieces come with a warranty?
Yes. MISSISSI provides a lifetime workmanship warranty for manufacturing defects. This warranty covers verified manufacturing defects in the craftsmanship of your MISSISSI piece. It does not cover normal wear, accidental damage, loss, theft, misuse, third-party alterations, or damage caused by improper care. To request service, please contact support@mississijewelry.com with your order details, clear photos, and a description of the issue before sending your piece for assessment. Customers are responsible for the cost of shipping the item to our service center. Once a warranty repair is approved and completed, MISSISSI will arrange return shipping. See our Lifetime Workmanship Warranty page for the full terms.
How do I contact MISSISSI?
Email us at support@mississijewelry.com. Please include your order number if your question is about an existing order.
For complete terms, please read our Shipping Policy and Refund Policy.