Shipping policy
Effective Date: August 9, 2026
This Shipping Policy applies to orders placed through mississijewelry.com.
1. Shipping destinations and cost
MISSISSI Fine Jewelry offers free standard shipping worldwide to destinations available at checkout. A destination may be unavailable because of carrier limitations, legal restrictions, customs requirements, or other operational limits. If we cannot ship to the address provided and the order has not been dispatched, we will contact the customer, cancel the affected order, and issue a full refund to the original payment method.
2. Estimated preparation time
Orders have an estimated preparation period of 15 business days before dispatch. This is an estimated preparation time, not a guaranteed shipment or delivery date. Business days exclude weekends and public holidays observed by MISSISSI's operations in Shenzhen, China.
Preparation may include order review, customization confirmation, stone selection, material sourcing, CAD or design work, sizing, engraving, personalization, manufacturing, quality control, and packing, depending on the order.
3. Transit and delivery
Carrier transit time begins after dispatch. Delivery time depends on the destination, carrier operations, customs clearance, weather, local disruptions, and other circumstances outside MISSISSI’s reasonable control. MISSISSI does not publish regional carrier transit estimates that have not been verified.
4. Tracking
Tracking information will be provided when available. Carrier tracking may not update immediately after dispatch.
5. Preparation delays
If an order cannot be dispatched within the stated preparation period, MISSISSI will notify the customer and provide a new estimated dispatch date or state clearly that an estimated dispatch date cannot currently be provided. The customer may accept the delay or cancel the unshipped order for a full refund to the original payment method. Where applicable law requires the customer's affirmative consent to a delay, MISSISSI will not treat silence or a failure to respond as acceptance of the delay.
A carrier or customs delay after dispatch is different from a preparation delay. MISSISSI will provide available information and reasonable assistance but cannot promise a carrier or customs delivery date.
6. Cancellations before dispatch
An order may be canceled for a full refund within 24 hours after payment only if production has not started. Production is considered started when stone selection, material sourcing, CAD or design work, sizing, engraving, personalization, or physical manufacturing has begun.
Except where mandatory law requires otherwise, a cancellation request submitted more than 24 hours after payment or after production has started may be declined. Custom or personalized orders cannot be canceled for non-quality reasons after production has started.
MISSISSI does not charge a cancellation or restocking fee under this policy.
7. Shipping addresses
Customers are responsible for providing a complete and accurate delivery address and contact information. Contact support@mississijewelry.com promptly if an error is found. We cannot promise that an address can be changed after preparation or dispatch.
Where permitted by law, actual redelivery or address-correction charges caused by customer-provided incorrect or incomplete information are the customer’s responsibility.
8. Customs, duties, and local charges
Customs duties, import taxes, VAT, customs-clearance or brokerage fees, and local charges are the customer’s responsibility unless checkout expressly states otherwise. MISSISSI does not control these charges or customs processing.
International shipments may be inspected or delayed by customs. The customer is responsible for providing information or completing steps lawfully requested by the destination authority or carrier.
9. Refused international deliveries
Refusing an international delivery does not automatically create a right to a full refund. Duties, taxes, carrier charges, return costs, and other unrecoverable expenses may be deducted from any refund where permitted by law.
Custom or personalized products remain ineligible for non-quality returns. An eligible non-custom product will be assessed only after it has been safely returned to MISSISSI and inspected.
10. Visible shipping damage and wrong items
When shipping damage is visible, notify MISSISSI within 48 hours after delivery and preserve the product, packaging, shipping label, and supporting photographs or video. The 48-hour notification request does not limit any mandatory legal right.
For a visible product-quality issue or a wrong item, contact MISSISSI within 7 calendar days after delivery with the order number, a description of the issue, photographs, and, where useful, video. This notification request does not limit statutory rights for latent defects or other legally protected claims.
After verification, MISSISSI will arrange an appropriate repair, replacement, or refund and will pay reasonable authorized return-shipping costs applicable to the verified claim. See the Refund Policy for the complete claim process.
11. Lost packages
If tracking shows a delivery problem or a shipment appears lost, contact support@mississijewelry.com with the order number. MISSISSI will open an investigation with the carrier. Carrier investigations do not have a fixed completion period.
When the carrier confirms that the package is lost, MISSISSI will arrange an appropriate replacement or refund based on the order circumstances and applicable law.
Where applicable law gives the customer the choice between a replacement and a refund, MISSISSI will honor the customer's choice.
12. Shipping insurance
Shipping coverage, if any, depends on the carrier and service used. MISSISSI does not promise universal shipping-insurance coverage.
For customer-paid returns, use a trackable, signature-required shipping method. Appropriate shipping insurance may be recommended, but it is not provided or guaranteed by MISSISSI.
13. Returns
Free standard outbound shipping does not make ordinary return shipping free. Customers pay ordinary return shipping for eligible non-custom and non-personalized products. MISSISSI pays reasonable authorized return-shipping costs for verified wrong items, product-quality issues, or shipping damage.
Eligible non-custom and non-personalized products may be returned within 14 calendar days after delivery under the Refund Policy. Products made to the customer’s specifications, resized specifically for the customer, engraved, personalized, or otherwise customized are not returnable or exchangeable for non-quality reasons, where permitted by law.
Do not send any item back until MISSISSI has issued written return authorization and return instructions. Failure to obtain authorization does not by itself extinguish any statutory withdrawal right that applies under mandatory law.
14. Contact information
Brand: MISSISSI Fine Jewelry
Data Controller / Legal Business Name: Shenzhen Mississi Jewelry Co., Ltd.
Chinese Legal Name: 深圳市密西西珠宝有限公司
Unified Social Credit Code: 9144030034978491XB
Registered Business Address and Authorized Return Address: Room 640, Building B, R3-B Block, Gaoxin Industrial Village, No. 018 Gaoxin South 7th Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer Service Email: support@mississijewelry.com
Telephone: +86 189 2829 0798
15. Governing law and jurisdiction
This Shipping Policy is governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. Subject to mandatory consumer-protection laws that apply to the customer, courts with competent jurisdiction in Shenzhen, Guangdong Province, China have jurisdiction.
16. Related policies
Terms of Service | Privacy Policy | Refund Policy | Shipping Policy | Contact
Nothing in these policies limits any mandatory consumer rights that cannot lawfully be excluded under the laws applicable to the customer.