Refund policy
Effective Date: August 9, 2026
This Refund Policy explains how MISSISSI Fine Jewelry handles cancellations, authorized returns, custom products, visible quality issues, wrong items, shipping damage, refused international deliveries, and refunds for purchases made through mississijewelry.com.
1. Order cancellations
An order may be canceled for a full refund within 24 hours after payment only if production has not started. To request cancellation, email support@mississijewelry.com with your order number as soon as possible.
Production is considered started when stone selection, material sourcing, CAD or design work, sizing, engraving, personalization, or physical manufacturing has begun.
Except where mandatory law requires otherwise, a cancellation request submitted more than 24 hours after payment or after production has started may be declined. Custom or personalized orders cannot be canceled for non-quality reasons after production has started.
MISSISSI does not charge a cancellation or restocking fee under this policy.
If an order cannot be dispatched within the stated preparation period, MISSISSI will contact the customer and provide the applicable options to accept the delay or cancel the unshipped order for a full refund to the original payment method.
2. Return authorization
You must contact support@mississijewelry.com before returning any item. Include your order number, the reason for the request, a description of the issue, and photographs and, where useful, video.
MISSISSI must issue written return authorization and return instructions before you ship the item. An unauthorized return is not automatically accepted or eligible for a refund.
However, where applicable law gives the customer a statutory right of withdrawal, failure to obtain return authorization before sending the item does not by itself extinguish that right. The customer must still give any required withdrawal notice and return the item within the deadlines and conditions established by applicable law.
The authorized return address is:
Shenzhen Mississi Jewelry Co., Ltd.
Room 640, Building B, R3-B Block, Gaoxin Industrial Village
No. 018 Gaoxin South 7th Road, Gaoxinqu Community
Yuehai Subdistrict, Nanshan District
Shenzhen, Guangdong, China
Do not ship to this address until MISSISSI has issued written return authorization. Customer-paid returns must use a trackable, signature-required shipping method. Appropriate shipping insurance may be recommended for a customer-paid return, but it is not provided or guaranteed by MISSISSI.
3. Eligible ordinary returns
Under MISSISSI's voluntary return policy, eligible non-custom and non-personalized products, including qualifying ready-to-ship products, may be returned within 14 calendar days after delivery.
To qualify for a voluntary return, the product must be unworn, unused, unaltered, not resized, undamaged, and returned with its original packaging and included documentation. The return remains subject to inspection.
These voluntary return conditions do not restrict any right under applicable law to handle or inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning. Where permitted by applicable law, MISSISSI may deduct from a statutory withdrawal refund any diminished value caused by handling beyond what is reasonably necessary for that examination.
The customer pays ordinary return shipping. MISSISSI does not charge a restocking fee. After the item is received, inspected, and approved, the refund will be issued to the original payment method.
A product described as made-to-order is not automatically excluded from ordinary returns. The custom-product restriction in Section 4 applies only when a product is made to the customer’s specifications, resized specifically for the customer, engraved, personalized, or otherwise customized.
4. Custom and personalized products
Products made to the customer’s specifications, resized specifically for the customer, engraved, personalized, or otherwise customized are not returnable or exchangeable for non-quality reasons, where permitted by law.
This restriction does not apply to a verified defect, a wrong item, shipping damage, or a mandatory consumer right.
5. Visible quality issues
Please contact MISSISSI within 7 calendar days after delivery if a visible product-quality issue is found. This notification request does not limit statutory rights relating to a latent defect or any other legally protected claim.
Provide the order number, a description of the issue, clear photographs, and, where useful, video. After verification, MISSISSI will provide an appropriate repair, replacement, or refund and will pay reasonable authorized return-shipping costs.
Damage caused by ordinary wear, misuse, an accident after delivery, improper care, or an unauthorized repair or alteration is not a product-quality issue, except where applicable law provides otherwise.
6. Wrong items
Please contact MISSISSI within 7 calendar days after delivery if the item received does not match the confirmed order. This notification request does not limit any statutory or other legally protected claim.
Do not wear, alter, resize, or otherwise use the item. Provide the order number, a description of the issue, photographs of the item, packaging, and shipping label, and, where useful, video. After verification, MISSISSI will provide an appropriate replacement or refund and will pay reasonable authorized return-shipping costs.
7. Shipping damage
Please notify MISSISSI within 48 hours after delivery when shipping damage is visible. This notification request does not limit any mandatory legal right.
Preserve the product, all packaging materials, the shipping label, and supporting photographs or video. After verification, MISSISSI will arrange an appropriate repair, replacement, or refund and will pay reasonable authorized return-shipping costs.
8. Exchanges
MISSISSI does not offer direct exchanges. An eligible non-custom item must be returned and inspected under this policy. After the return is approved, the customer may place a new order.
9. Refused international deliveries
Refusing an international delivery does not automatically create a right to a full refund. Duties, taxes, carrier charges, return costs, and other unrecoverable expenses may be deducted from any refund where permitted by law.
Custom or personalized products remain ineligible for non-quality returns. An eligible non-custom product will be assessed only after it has been safely returned to MISSISSI and inspected.
10. Refund processing
For a voluntary return under Section 3, an approved refund will be issued to the original payment method within 14 calendar days after MISSISSI completes its inspection and approves the return.
For a statutory withdrawal, MISSISSI will issue the refund without undue delay and within the deadline required by applicable law. Where permitted by applicable law, MISSISSI may withhold the refund until the returned item is received or the customer provides evidence that it has been sent.
Approved refunds are issued to the original payment method after any required return and inspection. A bank, card issuer, or payment provider may require additional time to post the credit, and that posting time is outside MISSISSI’s control.
Customs duties, import taxes, VAT, customs-clearance or brokerage fees, and local charges paid directly to government authorities, carriers, or other third parties are not controlled by MISSISSI. Their refundability is determined by the relevant authority or provider.
11. Lost packages
If a shipment appears lost, contact support@mississijewelry.com with your order number. MISSISSI will open an investigation with the carrier. Carrier investigations do not have a fixed completion period.
When the carrier confirms that the package is lost, MISSISSI will arrange an appropriate replacement or refund based on the order circumstances and applicable law.
12. Contact information
Brand: MISSISSI Fine Jewelry
Data Controller / Legal Business Name: Shenzhen Mississi Jewelry Co., Ltd.
Chinese Legal Name: 深圳市密西西珠宝有限公司
Unified Social Credit Code: 9144030034978491XB
Registered Business Address and Authorized Return Address: Room 640, Building B, R3-B Block, Gaoxin Industrial Village, No. 018 Gaoxin South 7th Road, Gaoxinqu Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong, China
Customer Service Email: support@mississijewelry.com
Telephone: +86 189 2829 0798
13. Governing law and jurisdiction
This Refund Policy is governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles. Subject to mandatory consumer-protection laws that apply to the customer, courts with competent jurisdiction in Shenzhen, Guangdong Province, China have jurisdiction.
14. Related policies
Terms of Service | Privacy Policy | Refund Policy | Shipping Policy | Contact
Nothing in these policies limits any mandatory consumer rights that cannot lawfully be excluded under the laws applicable to the customer.