Shipping & Returns
Every MISSISSI piece is made to order. This page summarizes how shipping, cancellations and returns work. The complete terms are in our Shipping Policy and Refund Policy, which take precedence if anything here differs.
Shipping
Shipping cost and destinations
Standard shipping is complimentary to destinations available at checkout. A destination may be unavailable because of carrier limitations, legal restrictions, customs requirements or other operational limits. If we cannot ship to the address provided and the order has not been dispatched, we will contact you, cancel the affected order and issue a full refund to the original payment method.
Estimated preparation time
Orders have an estimated preparation period of 15 days before dispatch. This is an estimate, not a guaranteed shipment or delivery date. Depending on the order, preparation may include order review, customization confirmation, stone selection, material sourcing, CAD or design work, sizing, engraving, personalization, manufacturing, quality control and packing.
Transit and tracking
Carrier transit time begins after dispatch and depends on the destination, carrier operations, customs clearance, weather and other circumstances outside our control. We do not publish unverified regional transit estimates. Tracking information is provided when available; carrier tracking may not update immediately after dispatch.
Preparation delays
If an order cannot be dispatched within the stated preparation period, we will notify you and provide a new estimated dispatch date, or tell you clearly if one cannot currently be provided. You may accept the delay or cancel the unshipped order for a full refund to the original payment method.
Customs, duties and taxes
Customs duties, import taxes, VAT, customs-clearance or brokerage fees and local charges are not included and are the customer’s responsibility unless checkout expressly states otherwise. International shipments may be inspected or delayed by customs. Refusing an international delivery does not automatically create a right to a full refund; duties, taxes, carrier charges, return costs and other unrecoverable expenses may be deducted where permitted by law.
Shipping address
Please provide a complete and accurate delivery address and contact information. If you find an error, email support@mississijewelry.com promptly. We cannot promise that an address can be changed after preparation or dispatch.
Cancellations
An order may be canceled for a full refund within 24 hours after payment, only if production has not started. Production is considered started when stone selection, material sourcing, CAD or design work, sizing, engraving, personalization or physical manufacturing has begun. Custom or personalized orders cannot be canceled for non-quality reasons after production has started. We do not charge a cancellation or restocking fee.
Returns
Eligible returns
Eligible non-custom and non-personalized products may be returned within 14 calendar days after delivery. To qualify, the item must be unworn, unused, unaltered, not resized, undamaged and returned with its original packaging and included documentation. Returns are subject to inspection.
How to start a return
- Email support@mississijewelry.com before sending anything back. Include your order number, the reason for the request, a description of the issue and photos (and video, where useful).
- Wait for our written return authorization. The return address and return instructions are provided after return authorization. Unauthorized returns are not automatically accepted.
- Ship the item using a trackable, signature-required method. Appropriate shipping insurance may be recommended for customer-paid returns, but it is not provided by MISSISSI.
Return shipping and refunds
Complimentary outbound shipping does not make ordinary return shipping free: the customer pays ordinary return shipping. There is no restocking fee. Once the item is received, inspected and approved, the refund is issued to the original payment method within 14 calendar days after approval. Your bank or card issuer may need additional time to post the credit.
Custom, resized and engraved pieces
Products made to your specifications, resized specifically for you, engraved, personalized or otherwise customized are not returnable or exchangeable for non-quality reasons, where permitted by law. A product described as made-to-order is not automatically excluded; this restriction applies only when the piece is customized for you. It does not apply to a verified defect, a wrong item or shipping damage.
Exchanges
We do not offer direct exchanges. An eligible non-custom item must be returned and inspected first; after the return is approved, you may place a new order.
Damage, Wrong Items and Quality Issues
- Shipping damage: notify us within 48 hours after delivery and keep the product, all packaging, the shipping label and supporting photos or video.
- Visible quality issue or wrong item: contact us within 7 calendar days after delivery with your order number, a description and photos. Please do not wear, alter or resize a wrong item.
After verification, we will arrange an appropriate repair, replacement or refund and pay reasonable authorized return-shipping costs. These notification periods do not limit any mandatory legal rights.
Lost Packages
If tracking shows a delivery problem or a shipment appears lost, email support@mississijewelry.com with your order number and we will open an investigation with the carrier. Carrier investigations do not have a fixed completion period. When the carrier confirms the package is lost, we will arrange an appropriate replacement or refund based on the order circumstances and applicable law.
Questions?
Email support@mississijewelry.com. Nothing on this page limits any mandatory consumer rights under the laws that apply to you.